Return Policy

Return Policy

• Return Window: Returns must be requested within 10 days of delivery.
• Item Condition: Items must be in like-new condition, with original packaging. Any packaging slip or order confirmation must be included in the return package.
• Custom/Made-to-Order Items: Custom and Made-to-Order items are non-returnable unless defective or expired. Defective items must be reported within 7 days of delivery.
• Inspection Requirement: All returns are subject to inspection before a refund is issued. Items showing signs of damage or misuse may not qualify for a full refund.
If your item(s) meets these conditions, you may follow the steps below to process your return:
• Request a Return Authorization (RA): Email Sales@whohasit.co to obtain an RA number.
• Prepare Your Package: Write the RA/Order Number on the outside of the return package.
• Attach Return Label: Print and attach the return label provided by email
• Ship Your Return: Include the packing slip or order confirmation inside of the package and send it to the following address:
• • Who Has It? Inc
  • *RA ####*
  • 300 S Lewis Road, UNIT H
  • Camarillo, California 93012
• Refund Processing: After inspection, we will issue a refund to your original payment method.
• • Note: A 15% restocking fee may apply
FAQ
1. When will I receive my refund?
Refunds are processed within 5-7 business days after inspection.
2. Can I return a custom or made-to-order item?
No, these items are final sale unless defective or expired.
3. How long do I have to request a return?
Returns must be requested within 10 days of delivery. Defective items must be reported within 7 days.
4. Are shipping costs refundable?
No, original shipping costs are non-refundable